Refund Policy
Effective Date: 24-01-2026
Steps Guide provides printer guidance, setup assistance, troubleshooting, and related support services. Our goal is to deliver clear, reliable help and ensure customer satisfaction.
1. Service-Based Refunds
Since our services are support-based and delivered digitally or through assistance sessions, refunds are handled based on the status of the service provided:
Full Refund: If the service has not yet been started or no support has been provided.
Partial Refund: If partial support was provided and the issue was not fully resolved.
No Refund: If the service was fully completed and support was delivered as agreed.
2. Requesting a Refund
To request a refund, please contact us within 7 days of service delivery at:
Please include:
Your name
Contact details
Service date
Reason for refund
We will review your request and respond within 3–5 business days.
3. Payment Terms
Payment is collected only after service is completed, where applicable.
Any fees or charges will be clearly communicated before the service begins.
4. Service Satisfaction
If you are not satisfied with the service, we encourage you to contact us first. We will try our best to resolve the issue or provide additional assistance at no extra cost.
5. Changes to This Refund Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have questions about this Refund Policy, please contact us:
Steps Guide
G21, Ground Floor, Nehru Place Market, New Delhi – 110019
📧 admin@StepsGuide.site