Terms and Conditions

Effective Date: 24-01-2026

Welcome to Steps Guide . By accessing and using our website StepsGuide.site and our services, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you agree to follow and be bound by these Terms and Conditions and any additional terms posted on our website. If you do not agree with these terms, please do not use our website or services.

2. About Our Services

Steps Guide provides printer guidance, setup assistance, troubleshooting, and related support services. We do not sell printers, hardware, or consumables. Our services are intended to help users resolve printer issues through guidance and assistance.

3. Service Availability

Service availability may vary depending on:

Your location
Device type and model
Issue complexity
Internet connectivity
Other technical factors

We do not guarantee that every issue can be resolved.

4. User Responsibilities

You agree to:

Provide accurate and complete information when contacting us
Follow instructions provided by our team
Ensure you have the necessary access to your device and network
Not misuse our services or provide false information

5. Payment and Fees

Where applicable, payment is collected after service completion. Fees and charges will be clearly communicated before the service begins.

6. Refunds and Cancellations

Refunds are handled based on the status of service delivery:

Full Refund: If the service has not yet been started
Partial Refund: If partial service was provided
No Refund: If the service was fully completed

Refund requests must be submitted within 7 days of service completion.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is owned by Steps Guide or used with permission. You may not reproduce, distribute, or use any content without our written consent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. You should review their terms and privacy policies separately.

9. Limitation of Liability

Steps Guide is not responsible for:

Any damage or loss caused by using our guidance
Any hardware issues or defects
Any third-party software or services
Any delays or failures due to technical issues

Our liability is limited to the amount paid for the service, if any.

10. Disclaimer

We provide guidance and support but do not guarantee outcomes. Results may vary depending on device condition, software environment, and other factors beyond our control.

11. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website or services constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Steps Guide
G21, Ground Floor, Nehru Place Market, New Delhi – 110019
📧 admin@StepsGuide.site